Very pleased with the first one I bought, bought two others and will buy another two. Easy to set up, (if you are not tecky you may need help to set up the scan to computer facility, but it is all spelled out in the manual and there are on-line guides). Good quality print, rapid output, excellent duplex, scanning & faxing is very straightforward with faxing from computers, scanning to computers and the free OCR software and Paperport document handling software makes this a very complete package. How do they do it for the price? One printer had a small broken part out of the box that was dealt with promptly under warranty, so service is good too. Gives small offices a large office facility. Well worth buying and it is a boon being able to print your own colour letterhead & presentations.