A: Hi Wendy, thanks for the question.
If the toner cartridge is empty there could a small amount of toner inside it still, if you remove the toner cartridge from the machine and then gently shake it this should free up some toner which could have been stuck to the sides.
I hope this helps
The Printerbase Team
Answer by: Chris Hall (Admin) on 15 Jun 2018 16:18:00