A: Hi Louise,
Thank you for your email.
Not the print head isn't a consumable item therefore you can't easily change this. Are you using the original ink cartridges or compatibles as this can sometimes be the problem? Also how often do you use the printer? I only ask because if the machine is left for a long period of time without printing the heads can sometimes clog up. We always recommend sending at least one or two print jobs to the printer once a week to keep the ink moving inside the printer.
Please do let me know if you require any further information.