A: Hi Mike, thanks for getting in touch.
Try taking the toner cartridge out of the printer and removing the drum unit from it and gently shaking it, this will free up toner which may have become stuck inside. If this doesn’t work and you still believe the toner is faulty give our sales team a call on 0800 170 7234 who will be able to assist you further.
I hope this helps
The Printerbase Team
Answer by: Stephen Thomas (Admin) on 13 Jun 2018 14:15:00