If you are struggling to locate your printer when you go to install it, then it is likely that there has been a connectivity failure, and that the computer hasn’t picked up the device.
There could be may different things causing this, like:
- Operating Systems: Make sure your printer is compatible with your computer’s operating system (Eg. Windows 10)
- Cables: Make sure all cables are firmly plugged in with no loose wires and there is power to the printer.
- Wireless: If you are connecting the printer over a wireless network make sure the printer is in range of the router.
If you are having problems installing the printer you can either give our support team a call on 0800 170 7234 or the printer manufacturer. View our contact page where you will find manufacturers support numbers.