Why can’t I locate my printer when I go to install it?

If you are struggling to locate your printer when you go to install it, then it is likely that there has been a connectivity failure, and that the computer hasn’t picked up the device.

There could be may different things causing this, like:

  • Operating Systems: Make sure your printer is compatible with your computer’s operating system (Eg. Windows 10)
  • Cables: Make sure all cables are firmly plugged in with no loose wires and there is power to the printer.
  • Wireless: If you are connecting the printer over a wireless network make sure the printer is in range of the router.


If you are having problems installing the printer you can either give our support team a call on 0800 170 7234 or the printer manufacturer. View our contact page where you will find manufacturers support numbers.

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