Terms and Conditions
Details of our Privacy Policy can be found here: Privacy
Policy
These terms do not affect your statutory rights.
We do not warrant the suitability of goods for a particular purpose,
and you should check specifications and suitability with manufacturers
before ordering.
Goods are not sold on a trial basis.
As a result of continuing product development the specification or design
of goods may vary.
We have the right to refuse at our discretion to supply any goods ordered
by you.
Purchase Orders
We accept official purchase orders from Schools, Colleges, LEA's, Universities,
Hospital/Health Trusts and Government bodies. Purchase orders can be
faxed to us on 0161 850 0404 or posted to Printerbase Ltd, Britannia House, Hertford Street,
Ashton-under-Lyne, Lancashire, OL7 0TJ.
Acceptance of Orders
After placing an order with ourselves you will receive an acknowledgment
email to say we have received your order and are processing it.
No contract is formed until the goods are dispatched and you receive
an email confirming acceptance of your order and dispatch of the
goods.
Orders are taken subject to availability of products. If we do not
supply any products ordered for any reason, we will refund any money
already paid for those products. However, we will not be liable
for any other losses or expenses, which you may suffer if we do
not supply them.
We reserve the right, at our discretion, to refuse to supply goods
you order.
We can only accept orders from customers within Great Britain.
Payment
We can only accept orders from customers based in Great Britain
and therefore we only ship goods to customers in Great Britain.
We accept payment by Visa, MasterCard, Switch, Delta, American Express
and Solo bank cards, as well as payment by cheque and bank transfer.
30 day credit accounts are available subject to status and approval.
Customers paying for orders using Visa, MasterCard, Switch, Delta,
American Express and Solo bank cards must provide us with the card
owners name and full postal address as it appears on their statements.
All goods remain the property of Printerbase Ltd until paid for
in full.
Prices
All prices exclude VAT, we reserve the right to change prices.
The price for the goods will be stipulated at the time when you
place your order. We are entitled to make adjustments to the price
to take account of any increase in our suppliers' price or if due
to an error or emission the price published for the goods on our
web site is incorrect. We will inform you of the correct price and
give you the option to cancel your order.
Delivery
All orders over £100ex VAT (£117.50 incl. VAT) will be dispatched
free of charge, otherwise a £5.00ex VAT charge will be made for
delivery.
All goods in stock are dispatched for next business day delivery
(Monday to Friday) providing the order is received and payment authorised
before 4.30pm Monday to Friday.
Delivery of the Goods shall be made to the address given on the
order and you should make all arrangements necessary to take delivery
of the Goods whenever they are tendered for delivery.
Deliveries can be made up to 6pm.
All deliveries must be signed for and you should keep your receipt.
Whilst every reasonable effort shall be made to keep to any delivery
date, time of delivery shall not be of the essence and we shall
not be liable for any losses, costs, damages or expenses incurred
by the yourselves or any other person or company arising directly
or indirectly out of any failure to meet any estimated delivery
date.
After delivery you are responsible for protecting the goods against
loss or damage.
You should inspect the goods before signing for the delivery of
them and report any damage from shipping to the courier and ourselves
immediately but no longer than 3 days.
You should ensure you sign for the correct number of parcels delivered.
If any items are missing or the wrong items have been shipped you
must inform us within 5 days of the delivery date.
Returns
Goods are not sold on a trial basis.
All returns must be authorised by our customer service department
and a Returns number obtained.
Good returned without a Returns number will be rejected.
We not will accept the return of opened software packages or open
consumables such as toner cartridges, ink cartridges and paper.
Unwanted Goods
We will only accept the return of non-faulty goods within 7 days
of you receiving them, the goods must be in an original, unused
and resalable condition, with the manufacturers packaging and boxes
un damaged or defaced. If any goods are returned not in the above
condition we will return the goods to yourselves and the cost of
re-delivery charged to yourselves. We reserve the right to charge
a 20% handling charge should the goods not be in a resalable condition.
It is your responsibility to ensure the safe return of the goods
to ourselves, once the goods have been received and their condition
checked we will refund the cost of the goods using the card details
from the original transaction minus our original carriage costs.
Faulty Goods
We will only accept the return of faulty goods within 14 days of
you receiving them, we reserve the right to refer you to the products
manufacturer to confirm whether goods are faulty. We require a manufactures
call number in order to authorise the return of faulty goods. Once
an item has been confirmed as faulty by the manufacturer we will
arrange for the collection of the goods. Items returned that are
found to be fully working will be returned to yourselves and cost
of re-delivery charged to yourselves. We reserve the right to charge
a 20% handling fee should the goods be in fully working order.
Warranties
All printers and accessories are warranted by the manufacturer for
12 months unless stated otherwise.
If a product develops a fault within the warranty period you should
contact the manufacturer who will arrange for repair or replacement
of the product.
All consumables are warranted by the manufacturer and any faults
should be reported to the manufacturer.
Cancelling an order
Orders cancelled before the goods have been shipped will not incur a
charge.
Orders cancelled after the goods have been shipped but before you have
received them will incur a 10% handling fee.
We are not responsible for any consequential loss or expenses,
howsoever caused, including incidental returns costs.
If any provision of these terms and conditions shall be unlawful,
void or for any reason unenforceable then that provision shall be
excluded and shall not affect the validity and enforceability of
the reaming terms and conditions.
Any disputes not resolved by the normal complaints procedure will
be resolved exclusively in the courts of England & Wales under
English Law.
These terms and conditions are subject to change at any time without
prior notice to you.
Errors and omissions excepted.
Our registered details are:
Printerbase Ltd
Britannia House
Hertford Street
Ashton-under-Lyne
Lancashire
OL7 0TJ
Tel: 0845 230 7234 or 0161 308 5800
Fax: 0161 850 0404
Email: info@printerbase.co.uk
Company Registration No: 4743046
VAT Registration No: 816 0417 54
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