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Advice

Where can I get my printer repaired?

Accidents happen, and unfortunately, like any other electronic device, printers don’t last forever. The good news is, if something happens to your printer, the chances are, there is something that can be done to fit it. Whether it involves replacing and fitting a certain part or whatever else the issue may be, most printer repairs are fairly simple. In this news post, I’m going to share with you all the information you need on where you can go if your printer is broken and needs fixing.

Still under warranty?

If your machine is still under manufacturer warranty, then you’re in luck. Providing that the terms and conditions of the warranty haven’t been breached in any way, being within warranty means you can contact the manufacturer of your machine directly for technical advice and support, or to get the device repaired. The manufacturer of your machine will ask you for details on what is wrong with the machine, and depending on what the issue is, they will either advise how you can fix the issue from home, replace the machine or arrange for it to be repaired.

Warranty expired?

If on the other hand your warranty has expired, don’t worry, there are still things that you can do to fix the problem. So, whilst you won’t qualify for a free repair or a brand-new machine, you are still more than welcome to contact the manufacturer, who can often supply a quote for repair. Alternatively, the manufacturer may recommend a local service agent to you. Either way, the manufacturer will offer you honest advice irrespective of the fact that your warranty has expired. You will always have that support.

Third party printer repair specialists

Depending on how you wish to approach the issue, you can also contact a third-party repair company who will happily look over your machine to determine whether or not they can fix it. If you choose to go down this route, your best bet would be to carry out an online search for local printer repair centres. When you call them, simply enquire as to whether or not they service your brand/type of device.

Share!

If you enjoyed this news post, feel free to share it with your friends, family or work colleagues on Facebook and/or Twitter now. Alternatively, please don’t hesitate to drop a comment in the box below – we love hearing your feedback.

Happy printer repairing!

The Printerbase Team

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32 comments

norman steven 29 April 2018 at 8:52 pm

My canon MG2950s printer stop printen the little orange light at side A flashes B stays on what can i do to fix it please help me i can`t afford a new one thank you.

Reply
Danial McKenna 30 April 2018 at 11:54 am

Hi Norman, thanks for getting in touch.

If you take a look at the error page on the following manual you should hopefully be able to identify exactly what the problem is – https://bit.ly/2HGk8Sz

Thanks
The Printerbase Team

Reply
Ken 16 September 2018 at 3:40 pm

After changing my cartridges with genuine HP 364 an error came up, cradle or ink problem and I can’t do anything with it to solve problems, can you advice please.

Reply
Kate Crabtree 8 November 2018 at 3:27 pm

Hi Ken,

Sorry to hear you’re having problems. Have you tried approaching the manufacturer, HP, about this issue? Here are HP’s support details https://support.hp.com/gb-en

I hope you get your issue resolved.

Many thanks,

Kate
The Printerbase Team

Reply
Amy Vooght 17 September 2018 at 2:31 pm

Hi, my Kodak ESP C110 all in one printer is not printing black ink correctly. How can I fix this? Repair shops say they don’t do all in ones.

Reply
Kate Crabtree 12 November 2018 at 10:52 am

Hi Amy,

It sounds as though the issue is with the printhead on the machine, the only advice we can really recommend is to consult the user guide for your machine on how to run a head clean. Unfortunately, due to the age of the machine and the fact that Kodak no longer produce printers, you would struggle to find any support in terms of repair I am afraid. If the head will not clean, then you would have to consider a replacement in this instance.

Many thanks

Kate
Printerbase

Reply
Robin Child 12 October 2018 at 11:23 am

Epson xp 760 expression photo will no longer pick up A4 paper – 22 months old

Reply
Kate Crabtree 12 December 2018 at 10:26 am

Hi Robin

It sounds like this could be a problem with the pickup rollers. We would recommend that you try to give them a clean with a lint free cloth to remover any dust. If this does not help, then it would appear there is a mechanical issue with the printer. Our best suggestion at this point would be to contact Epson support on 0343 903 7766. If your machine is in not in warranty, then they should at least be able to advise of a cost for repair.

I hope this helps – apologies for the delay in responding to your question.

Kate
Printerbase

Reply
Mark 26 October 2018 at 11:59 am

The article is headed ‘Where can I get my printer repaired?

So Where?

Reply
Kate Crabtree 7 November 2018 at 4:17 pm

Hi Mark,

Thanks for your comment. If your printer is still under warranty please contact the manufacturer. Otherwise your best option is to do an internet search for technicians close to your location.

Many thanks

The Printerbase Team

Reply
Anita Wooldridge 3 December 2018 at 12:55 pm

Hi I own a Canon MG6800 series but when I try to print from my laptop phone or tablet it does not print the black tex but if I do a photo copy or black text then it’s perfect any ideas !!

Reply
Kate Crabtree 5 December 2018 at 10:22 am

Hi Anita,

I would suspect that the issue is with the black print head/cartridge on the machine and that when you copy it is in fact creating a composite black using the colours. However, there is a sure fire way to check if there is a head problem and that is to generate a nozzle check pattern on the machine itself. Instructions are on page 198 of the guide here.

Hope this helps

The Printerbase Team

Reply
Annette 9 January 2020 at 6:52 pm

My epson printer is printing in pink can fix it

Reply
Adam Whitehead 13 February 2020 at 11:08 am

Hey Annette!

I’m sorry to hear there’s an issue with your Epson Printer. It could be one of a few issues ranging from the cartridge to a fault in the print settings. I would recommend getting in touch directly with Epson though. Follow the link below to their support page
https://www.epson.co.uk/viewcon/corporatesite/misc/contact/index/technical

Hope this helps
Thank you
Adam
Printerbase

Reply
Sofia A. 15 April 2020 at 2:07 pm

Hi. I have an HP printer 3055A and the encoder strip is dicconnected and the little hole on one side is ripped. Can this be fixed?

Reply
Adam Whitehead 22 April 2020 at 9:59 am

Hey Sofia

Thank you for getting in touch regarding your HP 3055A
I’m not sure if the Encoder strip would be able to be repaired, your best option would be getting in touch with the Manufacturer, HP

Hope this helps
thank you
Adam

Reply
Roland Lajoie 20 April 2020 at 3:48 pm

I need to have my HP model 6830 repair from ( note ) : printing head Problem?

Reply
Adam Whitehead 22 April 2020 at 9:52 am

Hey Roland!

I’m sorry to hear your HP Printer is faulty, did you get in touch with the manufacturer?

Thank you
Adam

Reply
Tam girdon 2 June 2020 at 4:41 pm

Hi i have a Epsom xp 322 it has an error code 0xF1 ccant reset it will I have to take it to a repair shop

Reply
Adam Whitehead 11 June 2020 at 3:55 pm

Hi Tam

This sounds like an issue with your Printhead. It may still be able to be repaired, however we recommend speaking with Epson first.

Hope this helps
Thank you
Adam

Reply
pete 25 October 2020 at 2:05 pm

I have a 2 year old, out of warranty Epson ET-2750 Eco-tank printer. It has a mechanical (not software) problem

the control panel flap will not stay put where i place it, but constantly drops down to the vertical

.I.E the .hinge’ system has lost it’s friction.

The only response i get from the Epson, advice centre is, ‘Take it to a repairer

is there a simple repair to this problem, that i could easily do at home ?

Reply
Adam Whitehead 26 October 2020 at 10:12 am

Hi Pete

Thank you for your question.
However, Epson would be offering the best advice there a repair centre would be the best option. They would be able to provide a recommended service center too

Hope this helps
Thank you
Adam
The Printerbase Team

Reply
Barrington Day 20 May 2021 at 3:51 pm

Barrington Day.
I have a Canon MG5550 printer. The printing seems to be coming up double. Is there anything I can do? or should I replace the printer?

Reply
Adam Whitehead 20 May 2021 at 3:54 pm

Hi Barrington

Thank you for getting in touch. What do you mean by the printing coming up double?

Thank you
Adam
The Printerbase Team

Reply
gail 16 January 2022 at 10:44 pm

Hi
I can’t print in colour, have run cleaner head programs many times, can anyone help
Thankyou

Reply
Adam Whitehead 19 January 2022 at 10:08 am

Hi Gail.
I’m sorry to hear you’re having issues with your Printer not printing colour. Feel free to get in touch and we can assist as much as possible.

Thank you
The Printerbase Team

Reply
David FILDES 7 March 2022 at 5:36 pm

I have a Canon Inkjet Printer MG 4250 which has an error message saying “Ink Absorption Unit Nearly Full call engineer for a repair This apparently must be done by an engineer. How much is it likely to cost and where would have to go to have it done. I live in Deeside near Chester Dave.

Reply
Adam Whitehead 4 October 2022 at 4:52 pm

Hi Dave

Thank you for your question.

The Ink Absorption Unit can only be replaced by Canon engineers. After looking in the User Guide it is not recommended to attempt this at home.

They can be contacted on 0207 660 0186 for assistance on this issue.

Hope this helps

Thank you
The Printerbase Team

Reply
Myrna Lum 30 March 2022 at 12:45 am

My hp printer won’t print. It acts like the grabber won’t grab you hear the roller rolling and maybe one page might come out every 15 min or so. Printer keeps saying printer has to much paper or is jabbed

Reply
Emmanuel Myers 27 May 2022 at 5:03 pm

Hi Myrna,

Thanks for getting in touch.

Has the printer had a paper jam prior to this issue ?

Please provide your printer model and type of paper you trying to print on, so we can help you further.

Thank you
The Printerbase Team

Reply
Amanda Jane Berry 16 July 2022 at 10:09 am

My Brother LC-970 stopped working last night the message is saying Troubleshooting and routine maintenance chapter in User’s Guide. I have not got a user’s guide. any ideas?

Reply
Emmanuel Myers 31 August 2022 at 10:20 pm

Hi,

Thanks for getting in touch.

Brother LC970 maybe your Ink Cartridge part number. Your printer model number will be just above the LCD screen on the printer.

The solution to the “Troubleshooting and routine maintenance chapter in User’s Guide” error message will differ depending on the printer model.

Please check and provide your printer model we’ll provide a link to the user’s guide.

I hope this helps

Thanks
The Printerbase Team

Reply

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