Nationwide Delivery Problems…

Image: Warehouse

We would like to assure our customers that we’re making every effort to ensure that deliveries arrive on time. However, the recent spell of bad weather is still affecting courier depots in Scotland and some parts of England and Wales. Although the snow has mainly cleared the backlog of parcels is leading to delays in some areas.

Royal Mail have suspended their Next Business Day Delivery Guarantee and have provided the following information: Royal Mail Severe Weather Update

The BBC have also reported on how the snow has affected services:
Tesco and Sainsbury’s halt online orders in Scotland

The above link is just one article referring to how Tesco’s and Sainsbury’s have suspended deliveries within Scotland. While other home delivery companies and courier firms are braving the weather they have also been unable to fulfil deliveries on time.

Our couriers are getting through and many deliveries are arriving on time but we’re asking all our customers in severely affected areas to please be patient. More snow has been forecast but we are keeping our customers updated as much as possible. We always recommend that customers stock up on essential supplies so delays don’t affect the running of your company but at this time of year this advice is even more pertinent.

If you need any further updates please speak to our Customer Services department on 0845 230 7234.

Click on the “Comments” button to see further updates.

6 Replies to “Nationwide Delivery Problems…”

  1. I can report that here in our North West call centre we’re getting the first signs of light snowfall! It looks like the weather reports were correct.

    Please get your orders placed as soon as possible before the snow starts to cause even more disruption across the UK!

  2. Today the Met Office has issued a warning about the severe weather conditions that the UK is about to face. We want to warn you about these conditions and inform you that deliveries may be delayed further as a result. Please be aware that we will do our utmost to ensure your goods are delivered as quickly as possible.

    To avoid disappointment we recommend that you place your order as soon as possible.

    “Forecasters at the Met Office are predicting the risk of widespread icy conditions and heavy snow bringing the potential for travel disruption later this week”

  3. We use various courier firms including City Link, DPD, Business Post and Target.

    We have just been provided with this update from DPD:

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