Coronavirus / COVID-19 Information - Updated 03/04/2020
Currently Business as Usual
With the recent outbreak of the COVID-19 virus we are doing all we can to keep our team members, suppliers and customers safe at this challenging time.
We have safety measures installed to protect our staff including allowing them to work from home where possible, this allows us to stay fully operational via Phone and LiveChat services and will be the same unless the situation changes. We are also following the Governments advice very closely and if this means any changes to our service we will let you know.
So at the moment it is very much business as usual from the Printerbase Team, get in contact with us by email, LiveChat or phone. We have however highlighted a couple of issue below we are currently facing.
Printerbase will be here for any needs we can provide, even if it's just a chat about Printers or life in general. Give us a call.
We wish everybody well, stay safe.
The Printerbase Team.
Next Business Day Delivery Service
Unfortunately, at the moment we cannot uphold our next business day delivery service due to pressure on the couriers from the unprecedented demand for online delivery and also level of sicknesses within these companies.
We are still seeing a large proportion of deliveries arriving in the usual next business day window however some of our deliveries are now taking 48 hours to arrive. I thank you for your understanding on this matter in the current difficult times.
We are experiencing shortages of stock on some lines, this is currently down to the following reasons:
- Extremely high demand for printers in the last 7 days as the country moves to a remote working model
- Secondly due to the closure of factories in China at the start of the year, manufactures were already expecting to see some product shortages in March and April.
If you find what you are looking for out of stock, please contact us by phone or live chat and we will be able to advise on alternatives.
Our suppliers tell us that there is still plenty of stock coming into the country so stock levels should improve.
Supporting our Key Worker Customers
Over the last 14 days we have continued to support our priority customers shipping hundreds of printers and printer supplies to people like hospitals, doctors surgeries, pharmacies, care homes etc.
We are happy to help and a big thank you to these customers for the work they are doing in these difficult times.