Manufacturer Warranty Information

Printerbase like to ensure that buying a new machine is a hassle-free experience. However, as with everything in life there is always a chance that the unexpected can happen.

All printers come with a free 1 year warranty and most of these are on-site. We are pleased to see an increasing number of manufacturers now giving a 3 year on-site warranty at no extra cost. Please make sure to register your printer to activate the warranty.

Here is a brief summary of each manufacturer's standard warranty policy:

Manufacturer	Warranty	On-Site	Notes
Brother	1 Year	Yes/No	RTB for Non-mainland UK & A4 Inkjet MFPs
Canon	1 Year	Yes/No	RTB on entry-level machines
Dell	1 Year	Yes
Epson	1 Year	Yes/No	RTB on some inkjet machines
HP	1 Year	Yes/No	Some models come with an Off-site repair warranty
Kodak	1 Year	Yes	On-site exchange with all postage paid
Konica Minolta	3 Year	Yes
Kyocera	2 Years	Yes/No	RTB on entry-level machines
Lexmark	1 Year	Yes	Pro series inkjets come with a 5 year warranty
OKI	3 Years	Yes
Ricoh	1 Year	Yes
Samsung	1 Year	Yes
Xerox	1 Year	Yes
The above information was correct at time of writing and excludes any promotional warranty offers.

Definitions

On-Site warranties give complete peace of mind as everything is covered by the manufacturer at no cost to the end user. If an on-site engineer is required this will also be arranged free of charge.

On-site exchange warranties mean that rather than sending an engineer the manufacturer will send the customer a new / refurbished machine or ship the part needed if simple to fit. The faulty machine will be collected at no cost to the customer.

Off-site repair warranties mean that rather than sending an engineer the manufacturer will collect the machine at their own expense, fix it and ship it back.

RTB (Return-to-Base) warranties give customers free phone support but may require them to ship the machine back to the manufacturer for repair at their own expense if necessary.

Terms and Conditions
All manufacturers have terms and conditions, which you must adhere to. If you have any questions please call our sales team on 0845 230 7234.

Contact Us
Our opening hours are 9.00am to 5.30pm Monday to Friday, so if you'd like to find out more about Printerbase you can contact us by any of the following methods:

By Telephone: 0845 230 7234 or 0161 308 5800 - By Fax: 0161 850 0404 - By email: info@printerbase.co.uk

By Post: Printerbase Ltd, Britannia House, Hertford Street, Ashton-under-Lyne, Lancashire, OL7 0TJ

Printerbase Ink & Toner Consumables Finder