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Xerox lands £40m NHS contract

Xerox have been given a three-year managed print services contract by NHS Business Services Authority [NHSBSA] worth £40m.

The lucrative agreement will see Xerox manage the printing of millions of secure and non-secure business forms, including prescription forms, dental forms and operational forms for the NHS in England and Wales.

Xerox will work in partnership with Adare, allowing them to establish a secure printing site at Adare's facility in Huddersfield.

NHSBSA head of service Brendan Brown said: “When dealing with secure documents it’s important to closely monitor their progress from conception to delivery.

“As a result we needed a service that ensures zero disruption to the provision of clinically critical NHS forms, coupled with careful consideration of security and time efficiency. Xerox provides exactly the expertise we need.”

A huge part of the contract will involve Xerox seeking out ways in which to secure time and cost savings through a transform of the NHS's document supply chain.  The idea is in line with the Department of Health's plan for the NHS to go paperless by 2018, which is said to be worth "billions" that will allow an improvement on overall healthcare services.

This will mean non-secure documents, such as dental and operational forms, will be migrated from physical copies to a digital format where it is appropriate.

Xerox UK managing director Darren Cassidy said: “This contract is about understanding the specific needs of the health service and working together with the NHSBSA to manage productivity and security concerns.

“While initial roll-out looks solely at printing paper documents more efficiently, we look forward to identifying new ways to transform the NHSBSA’s document supply chain.”

In a blog post on Xerox’s website, Cassidy went on to express the benefits of going paper-less where possible.

“It can’t be denied that making this shift to digitise and transition paper-based processes is a lengthy and fairly complex one; a journey we’re still right at the beginning of, with many steps ahead,” said Cassidy.

“Attempting to migrate all paper practices online at once is likely to result in more confusion and prove damaging to productivity. In many cases, it’s less about being completely paperless, and more about functioning with less paper.

“A fundamental first step towards fulfilling the NHS’ less-paper goal, therefore, is to ensure the security and confidentiality of new digital documents.

“The provision of a secure managed print service – and the creation of digital repositories for patient information – can help achieve this.”

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