Epson Printers have landed the prestigious Most Satisfied Customers Award – Printers, Small Business award for 2014, according to the latest Canstar Blue survey of small business owners and the printers they use.
Canstar Blue, who launched in July 2010, are one of the leading customer satisfaction research and ratings businesses, with their aim being to help consumers make better purchase decisions.
Canstar Blue commissioned Colmar Brunton to survey 855 small business owners and decision makers across a range of categories to measure and track customer satisfaction with products and services related to their business. The outcomes reported are the results from customers within the survey group who currently have an office printing device – including multifunction printers – that is used for work purposes.
In the Most Satisfied Customers Award – Printers, Small Business award, according to Canstar Blue, Epson Printers not only won the award but, “stood out in these 2014 results, achieving five stars in many areas; such as reliability, value for money, features, and overall satisfaction.”
Per category, Epson Printers also received a five-star rating for overall customer satisfaction, performance, reliability and value for money.
Those businesses using Epson Printers also gave the manufacturer a five-star rating for satisfaction with their printer’s range of features, such as scanning, printing different sized pages and printing photos.